RG&E is predatory. My spouse and I were recently able to buy our first home. Before putting in the offer and going through all the paperwork, I called RG&E to get a good faith estimate to decide if we were able to afford utilities, mortgage, the works. They told me typically the bill is $150 which is about what I expected. I clarified with them multiple times that this was for everything: gas, electric, service charges, etc. which they confirmed. I got our first bill and it was $300! I called because I assumed it must be a mistake only to be informed that this is perfectly normal and even on the low end (our house is 1500sqft) of their estimate. They then said that the monthly estimate is $300 and they had no idea where the $150 came from. Their customer service sucks and has very bad hours for the standard work day.

I am being billed for the Smart Meter Opt out, the reasoning is because they have to send someone out to read the meter if I don’t get one. Fun fact, they bill me monthly for the fee, but low and behold I have had my meter read twice the entire year. So I am getting billed for a service not being provided. Even better, when I called about it they decided to hang up on me because they have no excuse.I work nights, I am always home during the day. They do not come to do meter reads.

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I own a duplex, to which we share zero utilities with. I do rent it out to Airbnb, but no on loves there full time. I had a meter reading and inspection done in July last month and all was fine, no gas leaks nothing. I never had a bill amount to more than $150 a month. Well today I logged in to find that my bill was $1,681.43!!!

I call them up and they spend more time verifying my account than actually answering my questions. I just got off the phone with them and I’m still confused!! What do I do?? It seems like the charges whatever they want whenever?! I’m TIRED

It took me seven different phone calls to get RG&E to correctly transfer my service when I moved to a different apartment. You would think a large company can handle something as simple as typing “5/31/24” into a computer, but I guess they diverted their call center training into CEO bonuses.


At our last apartment, they did correctly close out the account and sent us a “final” bill, that we paid. Despite the account being CLOSED, they continued to bill us for 2 months and when we didn’t pay the bill that we never received, they sent it to collections. That was a fun headache to get rid of!

Every other month RGE sends us a bill for hundreds of dollars, claiming THEY made ridiculous errors on our account, so we owe them additional money. We request meter readings and they don’t show up. We just received a bill for $1091 for gas usage in June from my water heater alone. It doesn’t add up and when we call for help, we’re treated badly. It has to stop!

These people are out of their minds! I just got a 9,563 bill! I am 1 person that lives in a single family home in Irondequoit NY

I have bill last money may for $30 this month $567 most service charge i get ssdi i can’t afford this due to fact most my paycheck goes to rent 1700 how can rge charge this month this amount is ridiculous shame on you.

I have had 2 situations with RG&E in 1 year-actually over 2 years. Both occurred Where i currently live. 1st- in Sept 2022 I moved into my apartment. I kept checking my bill online and it said I had a credit. But I knew for a fact I didn’t. So I’d make a payment every 3 months or so, but still showing a credit with no other information. I questioned it everytime, but got no answers. Fast forward to Jan. 2024 … I receive a bill for $612. As I’m looking over the bill, I realize I’m being billed for my old address. Mind you, the bill came to my current address. When I question it, they had to check into it. Come to find out, they never issued me a new account number. I had mo clue. So we fix that but I still owe over $600. I had seen that The governor passed a law that makes it illegal for them to back bill more than 3 months. Well, I fought it and i did WIN!! I only had to pay $136.

2nd story happened at the complex i currently live in which is a 55 and older community. They installed smartmeters Dec. 5, 2024. But we had to call in FEBRUARY- to request them to generate a bill-per the office. I would have told them to wait for the bill and SCREW RG&E for all the problems but it was too late. I helped severalof the 80-95 year Olds with their bill and had never paid attention to the Delivery fees. We live in 1 building with 110 apartments. We only do pay electric, and we are all being charged at least $30/ month for a delivery fee. I did the math…they are making at least $3300/month from our complex alone. And $39,600/ year on 1 building in Rochester, NY.

I live in a 55 and older community. In Dec. 2024 we had out SmartMeters installed. However, we were told in Feb that we had to call and request that a bill be generated, as we had not received one since the smart meter install-REAL SMART METERS. I can’t tell you what this did to the the 80 & 90 year Olds. I helped several of them with the calls. I wish I knew about the notice sent for us to call to request a bill be generated. You see, I never received an RG&E bill for 15 months after I moved in here. Fortunately with much research and aggravation, i only had to pay 3 months of that bill. . Did you know that utility companies CAN NOT BACK BILL MORE THAN 3 MONTHS? And they also gave 25% off to the people in this complex that called PSC PUBLIC SERVICE COMMISSION and filed a complaint.

All was well until the nightmare of the smart reader fiasco began.

Over ten calls and hours on the phone until I came to the conclusion that no one knows what is going on. I requested a meter inspection and they sent out a reader, multiple bills near 1,000 and it is only my husband and I and we are hardly home and keep our thermostat set to 63. So grateful yo hear that they are being investigated finally, I cringe every time I open a bill from them

For years, my estimated reads were miles above my actuals. I got behind on payments and set up a plan and began paying 2 separate checks – 1 for service, 1 for the payment plan. I continued to get shut-off notices. For 5 months (Oct-Feb), RGE held the checks ($146) toward payment plan in limbo and did not apply them to the plan or my account. I spent hours on the phone sorting it out and helping them “find” the $900. Once the payments were properly applied, I had a ‘credit’ of $250 “how would you like it applied?”… I made the woman say it to me twice since I have never heard those words. 2 months later – never applied. Called and talked to 3 people, located the history, said I needed to provide proof that the checks left my bank account (even though they had and cashed them). Provided records by email. emails didn’t go through. woman said to call back or go to RGE. Got an email a month later saying the $ would be applied to my account. Wanted it applied to payment plan and payment plan reinstated. Never was applied to my account or to payment plan to date.

I have not had my meter read in years they always come during the day while I’m at work (like the average American who works during the day). After some outrageous recent bills I asked a friend to read my meter because I didn’t know how and there is a 4000 therm difference in their reading and mine….I called several times to bring this to their attention and they said they are looking into it but keep sending me bills in the thousands for a house I have lived in for 15 years and never paid more than a few hundred dollars a month.

I’ve been on budget billing for years, payments are never the same. Always somehow over $300 despite high or low usage in a 1700 sq ft home. And once a year, I get a massive bill. This year was just about $900. Make it make sense. We did not want the smart meter for fear of even higher bills

Good day,


I have had disastrous run ins with RGE. From High energy bills they can’t explain to outright sending people to my home and trespassing on my property to make unauthorized changes.


Recently I had to send a letter of trespass to Grid One who contracts with RGE. They called the night before the Smart Meter install to let us know, per the voicemail, they would be visiting our area in “the next few days” to install smart meters and if we weren’t home they would let us reschedule at our convenience. That’s not what happened. They showed up the followeing morning while I was working very early. While I was working, from home, I heard my doorbell go off and before I could even get to the door I walked outside to find one of Grid Ones employees in my back yard. They had pushed past my gate and fence blocking the area and past the no trespassing sign clearly displayed directly in their face. I asked the gentleman to please leave my property I didn’t agree to any of this and he is trespassing. He shrugged and said “I’m almost done” clearly I had no choice. He had pulled my meter off and replaced it already. I said please finish and remove yourself from the property after.


I contacted the city including our neighborhood service center, the police, and the presiding Lieutenant over the area of our neighborhood service center. I was told by multiple people that are supposed to represent our area that the will not pursue RGE and admonish them. I spent 2k of my own money drafting a letter of trespass with a lawyer to Grid One and RGE and after speaking with them they agreed it was handled incorrectly. The technician was let go and they are retraining their employees.


I had to spend hours of my time and my own money standing up for my own rights as a homeowner and the city sat idle (This wasn’t the first time)


I am extremely disappointed with how Mayor Malik Evans and his flunkies in city council refuse to stand up for Rochester citizens and protect their rights as homeowners.


When are our elected officials going to start addressing the concerns of property owners in Rochester? WE are the city. WE put them where they are. THEY are there because WE allow it.


Take back your city Rochester. Your elected officials need to be reminded who they work for.

Where do I even begin to talk about how stressful it’s been dealing with RG&E… When we first moved back to Rochester we briefly rented an apartment in the city. We were there for two months and somehow spent $1000 on utilities. This makes absolutely no sense, because the two months were September and October and the house did not have an HVAC system at the time. in fact, it didn’t even have a stove. The only electricity we were using was a refrigerator, the lights, and an occasional fan. There were no gas appliances. It seems that they were doing estimates, but when we moved out, the bill was so convoluted that there was no way for us to get any money back. I moved on because I was excited to move into our newly purchased home. We didn’t have any issues with the utility bills for the first year, but after we electrified our home and turned off gas service all of our bills got messed up. They didn’t bill us for about four months, Then of course, sent us a huge bill and immediately threatened to turn our power off. They told us we should have just paid a random amount of money while waiting for our bill to show up. We called repeatedly so ask them to bill us and no one suggested this until we got that threatening letter. After that, our bills have been unpredictable and hard to trust. Customer service takes forever to answer the phone and they are incredibly rude. Luckily, my partner and I live below our means so when can afford a huge surprise bill, but many people can’t. But my biggest complaint is that RG&E is making no effort outside of what is mandated to move away from fossil fuels. National Grid is offering huge incentives for households that switch to geothermal or a heat pump. RG&E only offers what is required of them, and would certainly stop doing that if they were allowed to. We need a public utility to support our local economy and move us towards a renewable future. There is no reason our region should be paying so much more for energy than the rest of the country.

My spouse and I live in a home that’s been turned into 2 apartments. Since being there the past 2 1/2 years, our RG&E bill has ranged from $90 to $650 depending on the month. The cost for HALF a house’s power. It’s resorted to us being hyper-vigilant about how we live and overcompensating in order to lower our bill, despite the fact that we have nothing extravagant going on in our home that could begin to warrant such erratic and high bills. Shouldn’t we deserve to use our lights, stay warm with our heat, use our oven without constantly looking over our shoulder, afraid that we’ll have to compromise the way we use basic necessities in order to afford the bills next month? I’m sure some would call me unreasonable, but they would be ignoring the fact that RG&E has been taking advantage of people who have no choice but to be subject to their parasitic tactics. For many in the Rochester community, their survival is controlled by a company who have no problem bleeding their customers dry. I have no doubt that a change would be welcome by all.

I moved from one apartment to the other in November. I called them and requested a start service at my new place and stop at the old. They continue to bill me for my old building even though i have called since to tell them I’m no longer there. They’re now threatening to shut off service. I don’t live there anymore and i can’t get a straight answer of what to do from anyone that works there. This business is the absolute worst.

I moved in to my condo at the beginning of the year. It has a smart meter, and in the last two months, my energy bill has skyrocketed. For keeping a 1500 sq ft condo at 66 degrees when out, and 68 degrees when at home, and using no out-of-the-ordinary appliances, I was billed at 2600 kWh for the month of February, the shortest month of the year. This resulted in a $500+ bill. I have been asking them to remove my smart meter since January 23rd, but they have not scheduled, canceled, and not shown up to any appointments for removing the smart meter. With no transparency, they appear to be giving me the run around, hoping that I just give up and roll over to give them money.

I been with RGE for many years. I never been behind or not made my monthly payment. For the last few months i been having issues where they charge me 3x of their mistake to pay double bills. They were not sending any one out to do meter readings. So i just will pay what they was sending me thinking its there job to make sure theres accurate readings. I brought my home and out of nowhere i owe 900$ bc they was estimating me low. Then recently same issue only thing is i started submitting my readings and even so one of there employees put in my gas reading n not my electric thinking everything good when my bill came In to once again they made a mistake n estimated me to low bc they didnt put in the meter readings i gave them. So now im being charged there mistake n next month bringing me up to 644$. I dont agree that we should be responsible for a mistake on their behalf. They have workers that should be

Consistently reading the meters we shouldn’t have any estimates being thats been being the issue. Also if the mistake was on there behalf we should get honor what we payed n not have to be rebilled for there issue. Rge just been stealing our money any way they can and i wish i didnt have to use them as my home electric and gas company. There horrible!

your society is just abject terror to us.


Maintaining the land… was supposed to be your e-z step, not more redlining with OUR bloodlines here?


That’s always the easiest step of any celestial garden of queer folk-lore


why do you just love making more price go more up-pities for the lands we grow?

I had been living in my apartment with my boyfriend for 8 months at this time. We have never been behind in paying our RG&E bill. We set up automated payments to ensure that we do pay it consecutively. One Monday at 5pm I had just got home from work and posted on our door was a note from RG&E stating that they had turned off our power due to not paying our bill after reminding us to do so. Mind you, there had been no reminders or emails/calls about us missing our payments. After calling atleast 10x and leaving messages we finally get someone on the other line looking over our account and come to find out we DID pay our bill RG&E just didn’t want to process it on there end. They didn’t seem apologetic about it at all and no one came to turn everything back on until 10pm. I didn’t know how long the food in our fridge had been sitting without power so of course naturally I had to get rid of things also causing frustration after just going grocery shopping. As well as needing to find a place to stay prior to the power being put back on.

I lived in an apt on the budget billing plan for a little over a year. After move out they sent me a bill for $1600. When I inquired they stated they severely undercharged for the year + that I resided at the apt. I went away to college and when I came home 2 years later I received a bill from a debt collector stating I needed to pay $1600. I was terrified to have bad credit so young so I paid the debt collector. Years later I went to RGE to start service at a new apt and they told me I owed them $1600. I told them I did not, and explained who/what/how I paid. They insisted I did not, and that I needed to give them $800 to start service. I can only surmise my information was part of the 2012 RGE data breach, to which they assumed zero responsibility.

I own a local business downtown. RGE did not send us a bill from November 2023 to June of 2024. When we finally received the bill for 7 months of service we were only given 30 days to pay it back. When we could not immediately afford the several thousand dollar bill, they threatened shut off. They are making it impossible to sustain a small business.

RG&E billed me for a made up number estimate on gas charges. After living in a two bedroom apartment for 4 years, with no access to the meters due to landlord issues, RG&E hit me up with $600+ for gas utilities. They claim this was to make up for years of estimated charges due to inaccessible meters. Which, again, I was not able to provide to them due to an irresponsible absent landlord.


Along with that, they said a technician was able to access the meter and make this “actual” reading. However, they still billed me for inability to access the meter.


While disputing this with them they sent my final bill + their “estimate” to collections. I was unable to settle this and now have a bill in collections because they’re looking to make a cash grab through deceptive and misleading billing practices.

Been living in Rochester for over 4 years, never had an issue with RG&E before this year. I moved to a new apartment & kept waiting for them to email me a bill, but since there was a credit from my old place that covered the first few months I honestly thought they just weren’t billing me yet and would send me my bill once the credit was all used up. Four months in, they just mailed me a letter threatening they would shut my power off if J didn’t send them approx. 300 dollars…my monthly bill was around 50. I double checked my inbox and our mail and we never recieved a single bill from them before this letter. They have my address and email on file, and I have the setting on for eBills. Thankfully I’m in a position that I could pay that off, but it was still a stretch for us and frankly highly unethical they wouldn’t send my bill, just wait to send the threatening letter two weeks before the shutoff date. I told them right then and there as I paid their ridiculous fees that this situation is exactly why I support the switch to a public utility.

They were not reading meter in backyard claiming they can not access meter called and they finally read meter sent me a 1700 bill

I had a smart meter for our electric service installed but due to past billing issues with RG&E’s gas service I refused the gas smart meter. I’ve lived in my house for a little over a year and have already experienced multiple billing issues with the gas meter. There are times I send in a reading and I don’t receive a bill, and when I call I’m told it’s because the reading was “too low.” When I ask for clarification, they tell me they didn’t accept my gas reading because it’s lower than the previous month’s reading. What does this mean? That they won’ calculate a bill unless the usage is at or above the previous month’s??


When I moved out of my apartment in July 2023, I received a bill for almost $1,000 for the place despite my account being up to date. When I called I was told I was being billed to “make up for years of estimates,” which makes zero sense to me. I sent in readings, and usually nobody was home when the meter reader came (because we work days). I was also paying for the new tenants’ service despite requesting a shut off and transfer. I opened a case with the PSC and they ruled in RG&E’s favor. I have no idea how their billing practices are acceptable.

Make it sense 5,9996.62 current past due 5,694.41 302.21 due on 10/10/24 They have a bill for 320.55 service @ 22 Renwood St. 4,364.84 5 Taylor Street fast forward total balance 5,996.62 and they sold my information to a credit collector RGE needs to go .

RGE was "approved for a %16 percent increase in 2023 over a 3 year period. In less than 6 months- Our Fee per “watts” has increased %39.2

Electric Delivery Fee RGE – Nov 14,023 – per kwh .05308

Electric Delivery Fee June 24, 2024 (six months) kwh .07388

It’s not easy translating decimals in terms of fractions…

a 0.0280 increase would appear small.

You can use a percentage calculator – but to understand easier 5 going up to 7 is like 10 going up to 14 – %40 increase.

Despite my mother having recent insulation improvements by Halco, her electricity for AC and additional heating has sky rocketed, blowing her budget by over over 250 this Summer.

An incredible unexpected burden.